Delivery and Shipping
Can I change the delivery address and recipient name on my order?
Check your order status on lapitek.com.
If your order has not yet been handed to the carrier, contact our customer service with your request.
If your order status is “Shipped”, only the carrier can change the recipient or address. Please send any in-transit delivery requests to our customer service team.
Which carrier will ship my order?
Your order will be delivered to the address you provide through our contracted carrier.
When will my order arrive?
The products you purchase are delivered within the date range shown on the product detail page.
If the product shows “Fast dispatch”, your order will be handed to the carrier within 24 hours.
You will be notified by SMS and email during the order process.
After shipment, you can track your order on our website.
Do I have to pay a delivery fee?
Shipping is free on products marked “Free shipping”.
Any shipping fee will be charged when you place your order.
My order arrived while I was not at the address—what should I do?
If you are not at the address, the carrier will leave a notice that you can collect the parcel from a branch.
If you do not collect it from the specified branch within 3 days, the order will be returned.
If you want the returned shipment sent again, please contact us.
What should I check when receiving the parcel?
If there is any problem with the outer appearance—e.g. you hear broken parts when you pick it up, see liquid on the packaging, or notice crushing anywhere on the box—you must open the parcel and inspect the contents in the presence of the carrier staff.
If the parcel or the product itself is damaged, ask the carrier to prepare a “Damage report”. Do not sign the delivery receipt until the report is completed. Signing the delivery receipt means you accept the product as complete and undamaged. Otherwise we cannot accept a return for damaged goods.
If they offer a “Condition report” instead, do not accept it—it is not a substitute for a damage report.
After your checks, if you refuse delivery, you must inform our customer service.
Send the damaged product back with the carrier without accepting delivery, together with the report.
Check your order status on lapitek.com.
If your order has not yet been handed to the carrier, contact our customer service with your request.
If your order status is “Shipped”, only the carrier can change the recipient or address. Please send any in-transit delivery requests to our customer service team.
Which carrier will ship my order?
Your order will be delivered to the address you provide through our contracted carrier.
When will my order arrive?
The products you purchase are delivered within the date range shown on the product detail page.
If the product shows “Fast dispatch”, your order will be handed to the carrier within 24 hours.
You will be notified by SMS and email during the order process.
After shipment, you can track your order on our website.
Do I have to pay a delivery fee?
Shipping is free on products marked “Free shipping”.
Any shipping fee will be charged when you place your order.
My order arrived while I was not at the address—what should I do?
If you are not at the address, the carrier will leave a notice that you can collect the parcel from a branch.
If you do not collect it from the specified branch within 3 days, the order will be returned.
If you want the returned shipment sent again, please contact us.
What should I check when receiving the parcel?
If there is any problem with the outer appearance—e.g. you hear broken parts when you pick it up, see liquid on the packaging, or notice crushing anywhere on the box—you must open the parcel and inspect the contents in the presence of the carrier staff.
If the parcel or the product itself is damaged, ask the carrier to prepare a “Damage report”. Do not sign the delivery receipt until the report is completed. Signing the delivery receipt means you accept the product as complete and undamaged. Otherwise we cannot accept a return for damaged goods.
If they offer a “Condition report” instead, do not accept it—it is not a substitute for a damage report.
After your checks, if you refuse delivery, you must inform our customer service.
Send the damaged product back with the carrier without accepting delivery, together with the report.